Job Title: 3rd Line IT Helpdesk Technical Support - Permanent

A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options.

Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the ideal job for driven individuals looking to accelerate their exposure and experience of technology solutions within a fast paced, growing, supportive and nurturing environment.

Tristar Tech Solutions offer key training opportunities, and a clear growth and progression path for your career, including paid certifications.

This exciting role will consist of Service Desk and Field work with flexibility of being office based or a mix of working from home.

The Role:

The role will include working with and therefore requires experience of;

• Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
• A good understanding of Microsoft Exchange, Office365, Azure Active Directory and how to troubleshoot email flow issues.
• Good experience of supporting and troubleshooting at desktop and server level.
• A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
• A good understanding of server hardware components and RAID array configuration.
• Experience working with commercial server-based antivirus and backup systems.
• Any IT certifications held (such as MCSA, MCSE, etc) will be an advantage.

• Providing telephone and remote assistance to clients at both desktop and server level.
• Attending client sites to resolve problems and install new equipment.
• Processing support requests through to completion.
• Project managing server installations and migration.
• Consulting with clients to provide advice on new equipment, solutions and upgrades.
• Recording and maintaining client technical records and documentation.
• Proactively maintaining client systems and responding to monitoring alerts.

Other Key Requirements:

• Ideally, 5+ years’ experience supporting desktop and server environments.
• Owning a full driving license and car is essential.
• Experience working in a fast-paced environment
• Strong customer service skills
• Strong written and communication skills

Having direct experience of working with MSP PSA and RMM platforms such as Autotask, Kaseya, Solarwinds, Auvik, NinjaRMM, ConnectWise, Zendesk or Freshdesk as well experience with Office 365, Azure or AWS is a positive differentiator.

• Multi-client or MSP environment desired but not essential
• Group policy design, implementation and management
• Ideally, 5 years’ experience supporting desktop and server environments.

• Competitive Salary
• Pension scheme
• Training program
• Profit related bonus scheme (effective after probation period).

This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician.

£30,000 - £35,000 + Bonus

37.5 Hours per week. 9.00am to 5.30pm (1 Hour for Lunch)

Please email us at recruitment@tristartechsolutions.co.uk (Please attach a copy of your CV)

NO AGENCIES PLEASE