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Jobs at Tristar Tech Solutions

At Tristar Tech Solutions we employ knowledgeable staff that are experts in their fields, that will bring something extra to that table and that are able to fit into a friendly team

Current Vacancies

Job Title: Network Support Engineer - Permanent

Main Job Purpose:

We are a successful, leading local managed services provider, looking for someone who can provide telephone, remote access and onsite technical support to our contract client base.

 

Duties & Responsibilities:

  • Providing telephone and remote assistance to clients at both desktop and server level.
  • Attending client sites to resolve problems and install new equipment.
  • Processing support requests through to completion.
  • Project managing server installations and migration.
  • Consulting with clients to provide advice on new equipment, solutions and upgrades.
  • Recording and maintaining client technical records and documentation.
  • Proactively maintaining client systems and responding to monitoring alerts.

 Skills / Attributes Required

Key Technical Skills

  • Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
  • A good understanding of Microsoft Exchange, Office365, and how to troubleshoot email flow issues.
  • Good experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
  • A good understanding of server hardware components and RAID array configuration.
  • Experience working with commercial server-based antivirus and backup systems.
  • Any IT certifications held (such as MCSA, MCSE, etc) will be an advantage.

Other Key Requirements:

  • Ideally, 5 years’ experience supporting desktop and server environments.
  • Previous experience within an MSP environment desired but not essential.
  • Owning a full driving licence and car is essential.
  • Good organisational and time management skills.
  • Must be presentable, with good customer facing skills.
  • Have strong written and verbal communication skills.

Salary:

Competitive Salary & Car Allowance

Benefits Package:

  • 20 days holiday per annum, rising by 1 day per year to a maximum of 24 days.
  • Mobile phone allowance.
  • Profit related bonus scheme (effective after probation period).
  • Financial assistance and guidance with technical training.

Hours of Employment:

37½ Hours per week. 9.00am to 5:30pm (1 hour for lunch).

Applications:

Please email us at recruitment@tristartechsolutions.co.uk (Please attach a copy of your CV)

Job Title: Business Development Executive

Main Job Purpose

To win new IT support business within the SME marketplace.

Duties and Responsibilities

  • Reporting to the Sales Manager, undertake a proactive approach to attract new accounts within a designated area. Secure, retain and develop new business, which will be target driven.
  • Consistently achieve the correct amount of telephone calling to ensure that the required number of monthly prospective meetings and resultant sales are maintained.
  • Build customer relationships, develop new business contacts, produce quotations and ensure that customer expectations are met.
  • Work within a small team, ensuring that sales targets are met.
  • Attend sales meetings when requested.
  • Attend networking meetings when appropriate.

Skills / Attributes Required

  • Must have previous B2B sales experience in the SME market successfully selling at a senior level – minimum 3 years.
  • Experience selling IT support services and solutions is a pre-requisite.
  • Knowledge of IT networking and VoIP solutions a benefit.
  • Experience of using a contact management system (Goldmine) an advantage.
  • The need to have good written and verbal English communication skills is a must.
  • Focused, tenacious, hard-working achiever.
  • Good customer facing skills.
  • Self motivated with excellent time management.
  • Presentable and enthusiastic.
  • Full driving licence with no more than 6 points and own car required.

Basic Salary Range

Remuneration = basic (£25k-32k based on experience) + commission (OTE £35-50k).

Benefits Package

Car Allowance (£250/month) and 20 days holiday per annum. Laptop and mobile telephone.

Hours of employment

37½ hours per week. 9 to 5:30 pm (1 hour for lunch).
Based from Welwyn GC so someone reasonably local preferred.

Applications

Please email us at recruitment@tristartechsolutions.co.uk (Please attach a copy of your CV)

NO AGENCIES PLEASE

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